User Guidelines

Merchant Guidelines

Information Provided

Prohibited items

User Conduct

User Privacy

Need Help?

Please provide honest and accurate information so as to facilitate jobs to be carried out efficiently
Additional fees may be incurred if the information is inaccurate, such as job location and materials to be transported
Please ensure that communication between yourself and the supplier is timely, authentic, and concise so that the supplier can provide good and uninterrupted service to achieve your business goals

Please do NOT make service providers carry dangerous items without ensuring safety protocols
Please do NOT make service providers transport goods other than the one stated in the job description unless clearly communicated with them beforehand
The max laden weight for each job is governed by local laws, please adhere to safety regulations, any infringements will be reported to the respective authorities

Please be polite and respectful to all parties
Please ensure that jobs are started on time to prevent unnecessary delays, additional fees for waiting time may be incurred
Please ensure that safety protocols are in place to protect your own staff, materials/goods from being transported, as well as the supplier’s staff and equipment
Please do NOT make orders outside of the app, JustGo strives to be the platform where you can make orders with confidence

Please do NOT contact service providers outside of the job for anything unrelated as this is a violation of our privacy policy
Please do NOT share personal details about the service provider, as it is a violation of our privacy policy

Please call JustGo at +65 88973127
In cases where there are disputes, JustGo support will do our best to mediate and reach a reasonable agreement between you and the service provider(s)

Service Provider Guidelines

Information Provided

Prohibited items

User Conduct

User Privacy

Need Help?

Please provide honest and accurate information so as to facilitate jobs to be carried out efficiently
Please ensure your drivers always carry the right documentation as required by law
Please ensure that communication between yourself and the merchant is timely, authentic, and concise so that the supplier can provide good and uninterrupted service to achieve your business goals

Please do NOT transport dangerous items without ensuring safety protocols
Please do NOT transport goods other than the one stated in the job description unless clearly communicated with merchants beforehand
The max laden weight for each job is governed by local laws, please adhere to safety regulations, any infringements will be reported to the respective authorities

Please be polite and respectful to all parties
Please ensure that drivers arrive on time so that jobs can be completed on time and you do not waste your time
Please ensure that safety protocols are in place to protect your own staff, and the materials/goods to be transported
Please do NOT make orders outside of the app, JustGo strives to be the platform where you can accept orders with confidence
Please maintain your vehicle(s) in good operating condition, in accordance with industry safety standards and local regulatory requirements

Please do NOT contact merchants outside of the job for anything unrelated as this is a violation of our privacy policy
Please do NOT share personal details about the merchants, as it is a violation of our privacy policy

Please call JustGo at +65 88973127
In cases where there are disputes, JustGo support will do our best to mediate and reach a reasonable agreement between you and the service provider(s)

and we will get back to you.