• Please provide honest and accurate information so as to facilitate jobs to be carried out efficiently
• Please ensure your drivers always carry the right documentation as required by law
• Please ensure that communication between yourself and the merchant is timely, authentic, and concise so that the supplier can provide good and uninterrupted service to achieve your business goals

• Please DO NOT transport dangerous items without ensuring safety protocols
• Please DO NOT transport goods other than the one stated in the job description unless clearly communicated with merchants beforehand
• The max laden weight for each job is governed by local laws, please adhere to safety regulations, any infringements will be reported to the respective authorities

• Please be polite and respectful to all parties
• Please ensure that drivers arrive on time so that jobs can be completed on time and you do not waste your time
• Please ensure that safety protocols are in place to protect your own staff, and the materials/goods to be transported
• Please DO NOT make orders outside of the app, JustGo strives to be the platform where you can accept orders with confidence
• Please maintain your vehicle(s) in good operating condition, in accordance with industry safety standards and local regulatory requirements

• Please DO NOT contact merchants outside of the job for anything unrelated as this is a violation of our privacy policy.
• Please DO NOT share personal details about the merchants, as it is a violation of our privacy policy.

Overtime Charges

• Overtime charges are applicable if each trip takes more than 3 hours
• Prices vary across timings and during Sundays & Public Holidays

Additional Charges
Additional fees will be requested before the job is completed, fees include but are not limited to:

• ERP (Electronic Road Pricing)
• Car park fees

Replacement Lorry

• In the event of a breakdown during the trip, the trip may be delayed by 1-2 hours depending on the type of breakdown, we will waive any overtime charges associated with the breakdown

Cancellation Policy

• If you wish to cancel trip bookings, please do so by 3 hours before the job starts, we will not entertain refunds if cancellation is made after that

Insurance

• By booking a trip(s), you agree that the supplier is under no obligation to neither take up nor maintain any insurance policy in relation to the goods or its handling. You shall, at your own cost, provide all-risk insurance to the goods or claim against any enforceable all-risk insurance of the subject work site

Safety Team

• Booking of lorry cranes does not include safety team (rigger, signalman, lifting supervisor), provision of safety team will incur a separate cost if required

If you have any queries or concerns on these Terms & Conditions, please contact us at [email protected] or send your correspondence to us at:

JustGo Enterprise Pte. Ltd.
14 Tagore Lane
Lam Chuan Building
Singapore 787475
Attn: Support Team

For us to respond promptly to your request in accordance with these Terms & Conditions, please provide us with the following information:

• Your full name;
• Your contact number;
• Your email address; and
• Details of the nature of your comments and/or

This Terms & Conditions was last updated on 01 Jan 2023.

Overtime Charges

• Overtime charges are applicable if each trip takes more than 3 hours
• Prices vary across timings and during Sundays & Public Holidays

Additional Charges
Additional fees will be requested before the job is completed, fees include but are not limited to:

• ERP (Electronic Road Pricing)
• Car park fees

Replacement Vehicle

• In the event of breakdown during the trip, the trip may be be delayed by 1-2 hours depending on the type of breakdown, we will waive any overtime charges associated with the breakdown

Cancellation Policy

• If you wish to cancel trip bookings, please do so by 3 hours before the job starts, we will not entertain refunds if cancellation is made after that

Insurance

• By booking a trip(s), you agree that the supplier is under no obligation to neither take up nor maintain any insurance policy in relation to the goods or its handling. You shall, at your own cost, provide all-risk insurance to the goods or claim against any enforceable all-risk insurance of the subject work site

Safety Team

• Booking of trailers does not include safety team (rigger, signalman, lifting supervisor), provision of safety team will incur a separate cost if required.

If you have any queries or concerns on these Terms & Conditions, please contact us at [email protected] or send your correspondence to us at:

JustGo Enterprise Pte. Ltd.
14 Tagore Lane
Lam Chuan Building
Singapore 787475
Attn: Support Team

For us to respond promptly to your request in accordance with these Terms & Conditions, please provide us with the following information:

• Your full name;
• Your contact number;
• Your email address; and
• Details of the nature of your comments and/or

This Terms & Conditions was last updated on 01 Jan 2023.

• Please call JustGo at +65 8897 3127
• In cases where there are disputes, JustGo support will do our best to mediate and reach a reasonable agreement between you and the service provider(s)

Please click here for more detailed Terms & Conditions