A merchant/owner is a user representing an entity that requires tipper truck services, and/or provides tipper truck services. To create a merchant account, simplify download the JustGo App, and create an account.
A driver is the driver of the tipper truck. Drivers can download the JustGo Driver App, and search for any jobs that are available at their convenience, and accept jobs from merchants that require tipper truck services. Payment for such services will be paid to the registered entity’s bank account once a week.
A supervisor is a user created under the Merchant/Owner. Supervisors are similar to Merchants, but have restricted access within the app. Supervisors can create jobs, edit and complete jobs, but are unable to access transactions. Drivers cannot complete jobs without scanning the assigned supervisor’s QR code, which is unique to each supervisor.
The platform fee (sometimes known as a service fee) is an industry-standard fee that many online platforms such as delivery services, ride-hailing companies and vacation rental sites impose for the usage of their platform/service. JustGo currently collects a fixed 20% commission from the fares our driver-partners receive. The platform fee will be reinvested into maintaining, developing and enhancing product features that will benefit our partner merchants, drivers, and our stakeholders.
Hire tipper trucks by the hour. You can indicate the number of drivers and number of hours that you require for the job. You can also indicate the price/hour for the job. The driver and the tipper truck will be at your disposal for the number of hours that you have indicated. Do provide a brief job description in the remarks section, so that the driver(s) can be more prepared.
Hire tipper trucks by number of trips. You can indicate the number of tipper truck trips you require for the job. You can also indicate the price/trip for the job. More than 1 driver can accept the job, the job will then be split into the different drivers.
Hire tipper trucks by number of trips for materials. You can indicate the number of tipper truck trips, as well as the material required to be handled that is required for the job. You can also dictate the price/trip for the job. Please indicate whether you need to receive/dispose material in job remarks.
If the postal code is available, you can select the “Postal Code” option. Simplify input the postal code, and select the correct address on the list. The driver will then be guided to the exact address selected.
If the postal code is not available, you can select the “Lamp Post” option. Search the nearest street name, for example: “Tuas Avenue 3”, and select the street name. Next, input the closest lamp post number to your site, for example: “10”, and it’s done! The driver will be guided to the lamp post, which is close to your site as indicated.
You can top-up your JustGo E-wallet via PayNow, only if you are using funds from a bank account with the following banks: Bank of China, Citibank, DBS/POSB, ICBC, HSBC, Maybank, OCBC, Standard Chartered Bank and UOB.
Sorry, please do try again at perhaps a later time! Job-matching is subjected to the supply of tipper trucks in the area. We are constantly improving our service by acquiring more driver partners and we seek your understanding.
You can cancel your job offer at any time before any drivers accept your job. Simply tap on your Job details, tap on Cancel Job, and Yes, Cancel.
You will be charged a cancellation fee in the following two situations:
The fee will be automatically deducted from your E-wallet balance as a cancellation fee.
Due to vehicle size constraints and traffic conditions, we allow a 30 minutes leeway for our driver-partners. If your driver is late by more than 30 minutes, please contact our support helpline, we will review your case and arrange a refund on a case-by-case basis.
Please contact our support helpline, we will review your case and arrange a refund on a case-by-case basis.